Advantage Solutions Account Supervisor - Amazon in Austin, Texas
The Account Supervisor manages programs and strategic planning initiatives within a specific department of the business to ensure
sales targets are met. This role may be dedicated to servicing one significant client or responsible for multiple clients’ goals and
encompassing customer relations and implementation.
Ecommerce is a fast-paced industry, and the only constant is change- we are looking for someone who is dynamic, curious &
confident to join our team as an Account Supervisor for our Amazon team. This role is responsible for providing strategic, tactical,
and operational leadership on the highest levels. In a work-from-home environment, to be successful, you will need to learn quickly,
stay on top of new e-commerce trends, and be a motivated, independent worker. Excellent project management skills as well as
poise, confidence and strategic thinking go a long way in this role. Collaboration with other business management & Advantage
Unified Commerce teams is crucial for success in this role as our Enterprise approach and breadth of services is key to our approach.
Manage 4-6 brands on Amazon 3P or 1P growing sales aligned to client’s goals andbeing in the role as their Amazon expert.
Meet with clients weekly to review issues, performance, advertising strategies,content updates, promotional calendars, support cases and recommend long-termstrategies.
Create best-in-class catalog pages with a focus on SEO (titles, bullet points, productdescription, hidden keywords). Monitor changes in SEO using third party tools.
Manage variation strategy and monitor regularly for improvements.
Identify account problems, open Amazon support cases and monitor resolutions.
Meet regularly with Amazon account executives and vendor managers tocollaborate on brand growth.
Make recommendations to clients on international expansion opportunities andmanage client’s international Amazon marketplaces.
Review advertising budgets, strategies, ACOS, ROAS, TACOS and work withadvertising team to align on brand’s goals.
Assist in getting new products live and retail ready, including collecting VINEreviews and problem resolution of existing items.
Utilize A/B testing when applicable.
Work with graphic design team to make recommendations to client to upsellcreative assets for above-the-fold (ATF), A+ content, videos and advertising assets.
Make recommendations based on data and consumer insights.
Develop and implement growth strategies for assigned brands.
Work with internal advertising team to implement advertising campaigns andanalyze trends and results to achieve client’s goals.
Facilitate communication, opportunities, challenges, and workflow to other teammembers and attend all client meetings and reviews.
Organize FBA or MFN shipment strategies and creation of shipments to Amazon.
Create Ad-hoc reporting for brands to address situational issues, forecasts,strategic planning and performance optimization programs.
All capabilities within Seller Central or Vendor Central related to a product ASINsales growth strategy.
Plus other tasks as assigned
Bachelor's Degree or equivalent experience in the area of Marketing/Brand Management required; MBA Degree or equivalent experience is preferred
6+ years of experience in a consumer product, brand manager, media, or agency experience preferred
Superior task management, interpersonal, written and verbal communications skills
Min 4 or 5 years of experience full access and broad knowledge of Amazon Seller Central or VendorCentral either in an agency role, a brand role or Amazon direct
Min 3 years eCommerce experience understanding SEO, shipping, new item set up
Min 2 year of Amazon Advertising experience
Advanced Excel and strategic thinking skills
Knowledge using third party tools including Helium10, Keepa, DataHawk, Jungle Scout, or Zonguru
Strong presentation and interpersonal skills
Strong written communication and verbal communication skills
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Track record of building and maintaining customer/client relationships
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook,and web-browsers
What we offer:
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Job Will Remain Open Until Filled
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
The Account Supervisor functions as a leader of Agency shopper marketing program deliverables within multiple categories or retail channels. Primary role is to provide leadership as the face of the Agency to client contact(s) during the conception, creative communications design development, retail sell-in, execution and analysis of account/brand-specific programs. Responsible for spearheading and synchronizing a cross-functional team to deliver strategic business planning frameworks, communication platforms, program concept development, effective sales presentations, retail sell-in support, and analysis of results.
Essential Job Duties and Responsibilities
When brand facing, sit on-site with clients, fully representing the agency in-front of the client and representing the brand back to the agency.
Develop and own key influencer relationships that build a trust-based partnership with client teams, agency partners, and third party vendors
Demonstrate working knowledge of consumer/shopper marketing landscapes and the client’s own industry to develop new business opportunities and potential revenue streams within existing client
Design and lead proposal and program development presentations with limited guidance from a Director
Establish agency thought leadership for defined area of responsibility
Supervise and/or directly manage program execution, budgets, tracking, and post-promotional reporting in accordance with company systems and processes
When field facing, responsible for key channel or customer comprising 10%+ of the client’s business
Responsible for recruiting, hiring, training, and development of direct reports with support of a Director
Other related duties as assigned
Partner with Planning team members to develop category, channel, customer and competitive brand marketplace insights, identify most value consumer targets, communication strategy, innovation opportunities, promotion program objectives, strategies and tactical recommendations for programs, leveraging key consumer/shopper insights that drive purchase behavior change
Demonstrate leadership to internal Agency concept, creative design, and production team members in order to ensure all deliverables are on strategy and meet client expectations
Engage, mentor, and inspire Agency cross-functional team by teaching the fundamentals, demonstrate, and empower proactive thinking, prioritize goals, and facilitate conflict resolution as needed
Communicate and interact effectively with cross-agency teams for all departments and/or clients to deliver timely client decisions and approvals
Other related duties as assigned
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
May delegate work of others and provide guidance, direction and mentoring to indirect reports
Travel and/or Driving Requirements
Travel and Driving are essential duties and function of this job
Travel up to as needed
Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor's Degree or equivalent experience
(Preferred): MBA Degree or equivalent experience
Field of Study/Area of Experience: Marketing/Brand Management
-3-5 years of experience in the role of leader/manager in agency, brand management, and/or media production
-6+ years of experience in consumer product, brand manage, media, or agency experience preferred
Skills, Knowledge and Abilities
Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
Excellent written communication and verbal communication skills
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Creative self-start with strong relationship, organization, negotiation, and problem solving skills
Able to work with third party properties, agencies, suppliers and media organizations
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Job Locations US-IL-Chicago | US-FL-Jacksonville | US-TX-Austin
Primary Posting Location : City Chicago
Primary Posting Location : State/Province IL
Primary Posting Location : Postal Code 60601
Primary Posting Location : Country US
Requisition ID 2024-431255
Position Type Full Time
Category Client Services/Account Management
Minimum USD $80,000.00/Yr.
Maximum USD $90,000.00/Yr.