Advantage Solutions Specialist Order to Cash in Grand Rapids, Michigan

Summary

Specialist Order to Cash

The Specialist Order to Cash drives the day-to-day functions for Accounts Receivable, order processing and so much more. These tactical efforts keep the business as a whole moving forward!

Job Purpose

The Specialist Order to Cash is responsible for the validation and execution of order processing and invoicing, contract creation and validation, claims and deductions and accounts receivable. The Specialist Order to Cash performs all necessary work and tasks to ensure administrative goals and metrics are met and works closely with the Team Lead to deliver outstanding results for our clients.

Job Responsibilities

Process orders, deductions or contracts into management system in a timely manner.

Communicate regularly with management, advising of any critical issues or opportunities.

Provide reports to clients/customers as needed.

Job Requirements

High School Diploma or equivalent job-related experience.

1 - 3 years of customer service experience.

Superior communication skills.

Ability to prioritize and multitask.

Must possess strong organizational skills.

Intermediate proficiency with Microsoft Office.

Responsibilities

Advantage Sales and Marketing LLC (ASM) is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. ASM services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Purpose

The Specialist OTC is responsible for the validation and execution of order processing and invoicing, contract creation and validation, claims and deductions, accounts receivable. Responsible for performing all necessary work and tasks to ensure administrative goals and metrics are met. Works closely with the Team Lead to deliver outstanding results for our clients.

Job Responsibilities

Order Entry Administration Process orders, deductions, or contracts into management system in a timely manner Proactively address any potential order/deduction/contract issues Provide timely and thorough communication to all of our valued clients and customer.

Communicate regularly with management advising any critical issues or opportunities Participate in client/customer conference calls as scheduled; providing feedback and insight .

Reporting Provide reports to clients/customers as needed.

Job Requirements

Education

High School Diploma or equivalent job-related experience.

Experience

1 - 3 years of customer service experience.

Skills & Competencies

Superior communication skills.

Excellent problem solving skills.

Ability to work in a fast paced work environment.

Ability to prioritize and multitask Ability to work well with co-workers in a team setting.

Must possess strong organizational skills.

Ability to work with minimal supervision.

Tools/Software

Computer literate with proficiency in Microsoft Office: Word processing (Word), spreadsheets (Excel), presentations (PowerPoint), Outlook.

Other Requirements

Strong understanding and utilization of proper safety techniques and correct use of equipment when appropriate.

Executes verbal and written business communications, in a manner that effectively achieves business objectives, reflects the Company’s commitment to integrity, and is in keeping with Company policies.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time.

Supervisor Support or Other Lead Responsibilities

Does not have direct reports, but manages and integrates multiple functions within a single business area.

Travel Requirements

Travel required on an as needed basis.

Physical Demands

Never (0% of time): Work in high volume large format retail, grocery or other type retail store(s), bend and/or stoop, crawl and/or climb, work in cramped/awkward positions, kneel, push/pull, work on unprotected heights, operate mechanical machinery, use hand tools/equipment, be exposed to marked changes in temperature and humidity, work in freezer/coolers, be exposed to harmful fumes and/or other pollutants, and lifting and/or carrying.

Occasionally (up to 33% of time): Stand, walk, use feet and/or legs for repetitive motion left and right and use fingers, hands and/or arms for finger/hand grip/grasping, firm grasping, and repetitive motion.

Frequently (33-66% of time): Use fingers, hands and/or arms for fine manipulation (typing – keyboards/handhelds).

Continuously (66-100% of time): Work in an office and sit.

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the

position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the

position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

Are you passionate about Service Excellence, Results, Integrity, Entrepreneurial Focus and Leadership: These are our values at Advantage Sales & Marketing LLC. Come learn why “Winning Together” is more than just words on a piece of paper. It is the vision by which we live our mission as an organization: "To create outstanding value for clients and customers through superior sales execution, operational excellence and innovative marketing services."

Advantage Sales & Marketing LLC is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, ASM shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Primary Posting Location : City Grand Rapids

Primary Posting Location : State/Province MI

Postal Code 49503

Primary Posting Location : Country US

Requisition ID 2018-187152

Position Type Full Time

Category Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)