Advantage Sales and Marketing

Job Information

Advantage Solutions Customer Account Manager Canada/Directeur de compte client in Montreal, Canada

Summary

Directeur de compte client – Canada

Prêt(e) à rejoindre une compagnie engagée dans la croissance des personnes, des marques et des entreprises ? Amenez vos compétences en vente, en communication et en résolution de problèmes à notre équipe de gestionnaire de compte client ! En tant que directeur de compte client, vous serez le principal point de contact pour nos principaux clients et travaillerez pour augmenter leurs ventes, identifier les opportunités commerciales, définir et exécuter des plans d'affaires, optimiser les fonds de dépenses commerciales et développer les relations pour les marques et produits préférés du Canada. Vous interagirez avec divers clients sur place, par téléphone ou par e-mail pour vous assurer que les produits sont correctement commercialisés, tarifés et promus. De plus, vous aiderez également à créer et à mettre en œuvre des plans d'affaires existants et nouveaux pour répondre aux attentes et aux besoins des clients.

Saisissez cette opportunité de rejoindre le principal fournisseur de solutions d'affaires en Amérique du Nord et construisez votre carrière en travaillant avec des clients de premier plan et une équipe en croissance rapide - postulez dès aujourd'hui !

En tant que membre de notre équipe, vous recevrez :

  • Avantages sociaux à temps plein (santé, soins dentaires, invalidité, vie, programme Lifeworks)

  • Réductions PerkSpot sur les voyages, les films, les téléphones portables et plus encore

  • Formation et développement de carrière continus

  • Congés payés généreux

Dans notre compagnie, nous développons les personnes, les marques et les entreprises! Nous recherchons un(e) gestionnaire de compte client dédié(e) avec au moins 4 ans d’expérience en couverture de bureaux-chefs et en gestion du « tradespend », principalement en pharmacie, mais aussi en épicerie et chez les distributeurs. Cette ressource sera responsable de gérer l’implantation des programmes de vente et les initiatives de planification stratégique pour un client important afin de garantir que les objectifs de vente soient atteints.

Votre quotidien :

  • Planification et mise en place d’un plan annuel d’activités promotionnelles (booking d’annonces)

  • Très grande expérience dans la gestion des systèmes de fonds de marketing/promotion du fabricant pour atteindre les objectifs de vente, maximiser la rentabilité, et ce, tout en respectant les directives financières (tradespend)

  • Analyse des résultats et ROI sur une base quotidienne

  • Développer et lancer des stratégies pour saisir de nouvelles opportunités

  • Capacité de gérer efficacement différents portfolios de différents détaillants

  • Analyse et gestion des prévisions annuelles de ventes (forecast)

  • Présentations de nouveaux produits

  • Atteindre les objectifs de P&L pour chaque client assigné

  • Mettre en œuvre des stratégies de marketing, analyser les tendances et les résultats pour atteindre les objectifs budgétaires de revenus et de dépenses du client

  • Compléter toutes les tâches administratives et s’assurer de suivre de près la gestion budgétaire du « tradespend », les déductions, les requêtes administratives, etc.

Vous amenez à la table :

  • Baccalauréat en commerce ou expérience professionnelle équivalente requise

  • Minimum 4 ans d’expérience en couverture de bureaux-chefs, principalement en pharmacie, mais aussi en épicerie et chez les distributeurs.

  • Expérience en gestion

  • Facilité à expliquer les résultats de ventes et du budget

  • Capacité analytique pour justifier les résultats, désir d’aller en profondeur pour mieux comprendre et expliquer les problèmes

  • Expertise dans la gestion des fonds marketing/promotion (« tradespend »)

  • Bonne connaissance des systèmes Google Suite (Gmail, Google Sheets…)

  • Doit avoir fait sespreuves dans la production de résultats commerciaux cohérents

  • Esprit entrepreneurial, stratégique, analytique et créatif

  • Compétences exceptionnelles en relations interpersonnelles, gestion des conversations difficiles, en communication et en présentation

  • Grand sens de l’initiative, proactive, autonome et maturité émotionnelle

  • Forte gestion des priorités dans un environnement de travail dynamique

  • Parfaitement bilingue (parlé et écrit)

  • Connaissance des systèmes Microsoft Office (Word, Excel, Power Point, Outlook)

Customer Account Manager-Canada

In our company, we develop people, brands and businesses! We are looking for a dedicated Customer AccountManager with at least 4 years of experience in head office coverage and trade spend management, mostly within the pharmacy channel, but also within groceries and distributors. This resource will be responsible for managing the implementation of sales programs and strategic planning initiatives for a major client to ensure sales targets are met.

Your daily routine:

  • Planning and implementation of an annual promotional activity plan (booking)

  • Extensive experience in managing the manufacturer's marketing/promotional fund systems to achieve sales objectives, maximize profitability, while respecting financial guidelines (trade spend)

  • On-going analysis of results and ROI

  • Develop and initiate strategies to capture new opportunities

  • Able to effectively manage different retailers’ portfolios/listings

  • Analysis and management of annual sales forecasts

  • New product presentations

  • Achieve P&L targets for each assigned customer

  • Implement marketing strategies, analyze trends and results to achieve client's revenues and trade budget goals

  • Complete all administrative tasks and ensure close monitoring of trade spend budget management, deductions, administrative requests, etc.

You bring to the table:

  • Bachelor's degree in business or equivalent work experience required

  • Minimum of 4 years of experience in head office coverage- pharmacy, grocery and distributor’s channels

  • Experience in category management and/or account management.

  • Ability to explain sales and budget results

  • Analytical mind able to justify results, willingness to go in depth to better understand and explain issues

  • Expertise in marketing/promotional fundmanagement ("trade spend")

  • Good knowledge of Google Suite systems (Gmail, Google Sheets...)

  • Must have a proven track record of delivering consistent business results

  • Entrepreneurial, strategic, analytical and creative mindset

  • Exceptional interpersonal, difficult conversation management, communication and presentation skills

  • Strong initiative, proactive, self-starter and emotional maturity

  • Strong priority management in a dynamic work environment

  • Fully bilingual(spoken and written)

  • Knowledge of Microsoft Office systems (Word, Excel, Power Point, Outlook)

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Customer Account Manager is responsible for increasing sales, creating and executing customer business plans, identifying key opportunities and optimizing trade spending to the Company clients at assigned customers. This position has responsibility for managing the day to day interaction with specific customers to drive customer /client sales. Also serves as the customer’s primary point of contact on client specific opportunities and / or issues.

Essential Job Duties and Responsibilities

  • Management of the business (assortment, shelving, promotions, merchandising & pricing)

  • On-going interaction with key customers (face to face, phone or e-mail)

  • Develop annual business plans with key customers fully aligned with client expectations

  • Present all new products and line extensions using client data and support material

  • Provide on-going opportunities to further increase sales or to close gaps versus plan

  • Effectively manage trade spending funds to budget while maximizing profitability

  • Complete all administrative tasks such as forecasting, deductions, etc.

Supervisory Responsibilities

Direct Reports

This position does not have supervisory responsibilities for direct reports

Indirect Reports

Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving is an essential duty and function of this job

Travel up to 30%

Minimum Qualifications

Education Level: (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience: Business

3-5 years of experience in sales (preferably in Food or CPG)

Skills, Knowledge and Abilities

  • Must have proven successful track record at delivering consistent business results

  • Strong commercial sense and industry knowledge

  • Exceptional interpersonal, communication and presentation skills

  • Self-management and organizational skills

  • Creative thinking, analytical and problem solving skills

  • Ability to work independently as well as part of a team

  • Ability to “think on one’s feet” and make decisions in a fast paced environment

  • Negotiating skills

  • Leadership and emotional maturity

  • Focused on value added selling

  • Proficiency in computer skills (Microsoft Office Suite)

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

The Company is committed to providing equal opportunity in all employment practices without regard to race, nation or ethnic origin, colour, religion, age, sex (including pregnancy and childbearing), sexual orientation, marital status, family status, physical or mental disability or pardoned criminal convictions, or any other category protected by law.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Employee understands that neither the provision of the Job Description nor any representation in this document creates a guarantee or contract of employment for any specified period of time or changes the nature of Employee’s employment, which can only be modified in a writing signed by the CEO.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The Company welcomes and encourages applications from people with disabilities. The Company will provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. If you require accommodation in connection with the application process, please contact: Recruiter, Talent Acquisition, for external applicants, or, a Supervisor for internal applicants

Job Locations CA-QC-Montreal | CA-ON-Toronto | CA-ON-Ottawa | CA-QC-Gatineau | CA-NB-Fredericton

Position Type Full Time

Postal Code H4B 1V8

Requisition ID 2022-425658

Category Client Services/Account Management

DirectEmployers