Advantage Solutions Specialist Customer Service in United States
SPECIALIST CUSTOMER SERVICE
Are you a motivated individual eager to develop and accelerate your career in customer success and sales? The Specialist Customer Service position at The Data Council, a division of Advantage Solutions, will do exactly that. Join an innovative growing company in the product digital content information space. This role supports CPG brands that The Data Council manages to each Member we service. By establishing and nurturing strong relationships, creating trust through a solid work ethic, strategic problem-solving, and maintaining a clear focus on the customer and their needs, the Segment Specialist generates and maximizes revenue growth opportunities through current and prospective accounts. We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.
Plans, documents results of interactions with customers using Customer Relationship Management tool (CRM).
Insulates current business by expanding each account with incremental SKUs and building relationships with decision makers for assigned customers.
Maintains collaborative mindset and approaches all interactions with a team-player attitude.
Regularly partners with cross-functional leadership teams to align strategies and initiatives.
Proactively selling for new business by: − Seeking direct and indirect customers
Provide excellent customer service and address needs of customers in a timely and effective manner. Surprise and delight the customers with excellent customer service.
Actively manage work flow on the front end, manage customer flow, and communicate with studio on any product discrepancies.
Establish and maintain a positive work environment that supports a high Team Member morale.
Support national, regional, and store programs.
Responds promptly to customer needs and questions and requests assistance when necessary.
Execute segment sales goals and objectives.
Monitor market intelligence, identify risks/opportunities and recommend solutions to senior management and assigned clients
Executes all job responsibilities with integrity and demonstrates initiative to deliver both company and client goals, maintaining accountability for results within assigned territory.
Conducts business reviews with clients to ensure client needs are met.
Plan sales calls based on monthly and quarterly objectives.
Knowledge, Skills, & Abilities
Excellent communication skills and willingness to work as part of a team
Ability to deliver information in a clear and respectable manner to fellow team members and customers
Extensive knowledge of Front End Team procedures and policies
Capable of teaching others in a constructive and positive manner
Strong demonstrated organizational and time management skills
Basic computer skills and ability to use computer programs such as Microsoft Word, Excel, and Outlook
Able to prioritize efficiently and delegate responsibilities
Ability to work remotely
Initiative/Time Management – Must be a motivated self-starter with the ability to determine when to visit each account/lead and why. Anticipates regular deadlines and plans accordingly.
Intuitive Selling – Must use discretion when investing time/resources into leads.
Demonstrated ability to sell in alignment with monthly, quarterly and annual sales objectives resulting in profitable volume and revenue generation.
Communication and Collaboration – Must communicate effectively and accurately in both written and verbal forms in a professional and timely manner.
Desired Work Experiences
1+ year Customer Service experience required
Customer Service Focus
Customer Account Relations
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Enters and processes accurate and timely orders by utilizing EDI and order requirements.
Ensures accurate entry through knowledge of client’s items/policies for proper delivery to the customer.
Ensures accurate pricing and promotion information by communicating with Business Development Assistant.
Reconcile orders to ensure accuracy of information.
Indicates discrepancy by tagging with promotion/pricing/etc. dispute in system.
Provide Ad-hoc reporting as necessary.
Supports administrative activities by maintaining communication flow and serving as a liaison to Business Development Managers, and other support staff.
Ensures accurate and timely communication with clients and customers through on-going correspondence.
Provides backup to departmental co-workers.
Client and Customer Interaction
Assist in meeting Company and Client /Customer objectives by understanding sales volume, profitability and incremental growth opportunities for each brand.
Ensure customer and client satisfaction by proactively seeking input, recommending solutions, and solving problems through independent thinking.
- This position does not have supervisory responsibilities for direct reports
- This position does not have guidance or mentoring responsibilities for indirect reports
Travel and/or Driving Requirements
- Travel and Driving are not essential duties or functions of this job
The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): High School Diploma or GED or equivalent experience
Field of Study/Area of Experience: Customer Service
- 1-3 years of experience in Customer Service
Skills, Knowledge and Abilities
Good written communication and verbal communication skills
Excellent customer service orientation
Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
Job Locations US-N/A
Primary Posting Location : Address N/A
Primary Posting Location : City N/A
Primary Posting Location : Country US
Requisition ID 2020-284407
Position Type Full Time
Category Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)